Before placing an order, please check this after sales policy carefully. If you place an order, it means that you accept this policy.

Time limit

After-sales service is available after the order is paid and before the order is closed.

If there are any post-sale problems, the processing time will be extended.

How to apply for after-sales support?

You can contact us by email, messenger,WhatsApp to make an after-sales request. Explain your reason, upload the related photos, then submit the application. Our support team will approve your application within 48 hours, after which a solution will be discussed with you according to your situation. The solution given by the support will be the final solution.

We will offer faster processing and will greatly appreciate if you can provide:

Photos or videos of the damaged item to prove the damage.

Products must be returned to our warehouse if our service department requests a return.

Except for important interpretation, we will refund, return or accept the return in any of the following cases:

1. Delayed orders.

Orders lacking tracking information, in transit, pending, expired after 60 days from the date the order left our warehouse. The following countries and shipping methods may differ:

For orders shipped to the USA, it is after 30 days from the date the order left our warehouse.

For Brazil, it is after 110 days from the date the order left our warehouse due to strict customs clearance in Brazil.

For some special shipping methods, we cannot handle your after sales issues. 

Remarks:

Sometimes the order had arrived at the post office nearest to you and put it on hold due to insufficient address, unclaimed package, such number, etc. It will be much more convenient for you to contact the local post office or go to the post office for delivery.

2. Order not received.

We will not process the refund or return if the tracking information indicates that the order is delivered.

If you do not receive the package, a non-delivery certificate issued by the local post office with an official stamp is required.

Tracking Information Alert. The tracking information shows Alert, the reasons listed below:

Incorrect/insufficient address.

No such number.

Unknown recipient.

Rejected.

Did not pick up in time.

No safe place to deliver.

Customs not cleared.

Other.

Remarks:

The local distributor will deliver 1 to 4 times depending on the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3 to 7 days. During this time, you must collect the package by yourself. Otherwise, the product will be returned to the sender, our logistics company.

We cannot offer refund or return if you do not process the undelivered order or the package destroyed by the logistics company.

If unsigned orders are not processed in time or have been destroyed by the carrier, CADIBEE cannot refund or return the item.

3. Damaged Products.

We provide a full refund or replacement if packages arrive severely damaged.

We will provide a partial refund/replacement if the packages arrived partially damaged (except wire, slightly creased, small scratches, etc.).

Remarks:

For fragile products, refund is highly recommended.

For damaged packages, we cannot offer any refund or other after-sales service due to the long distance international delivery.

For regular products, you must request after-sales service within 7 days of package delivery.

For electronic products, you should request after-sales service within 10 days after the delivery of the package.

4. Incorrect or missing products.

We have a strict quality control process before the products are shipped. We will handle incorrect or missing products as follows:

For incorrect products, we offer a full refund or replacement.

For products with wrong color, size that does not affect the function of the product, etc., we offer a partial refund.

For missing parts that do not affect the function of the product, we may give a partial refund or return the missing part; for missing parts that affect the function of the product, we will return the product only.

For accessories, we will return the accessories.

Remarks:

For a size problem, we will appreciate it very much if you can measure the product according to the correct measurement method and provide us with the measurement photo. Then our service team will take care of it quickly.

Important interpretation

1. Service opening time.

You can't open the service if the order status is closed. Impossible, we will take care of your after-sales service because all tracking information has been deleted.

Please note:

The after-sales service will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

2. Force Majeure.

We assume no responsibility for any damaged product or shipping delay caused by force majeure, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, we will inform you by chat, e-mail, etc.

Limitations of shipping methods.

Some shipping methods are not traceable when orders arrived in certain countries, states or cities. We list these shipping methods in advance and will not accept any disputes when you choose these shipping methods.

3. Destination Limitations.

Due to limited international shipping, we will not accept any service when orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guyana.

4. Return.

Products can only be returned to our warehouse in China. But we don't suggest to return the products to our warehouses, because the international shipping cost is high and it takes at least 3 months to reach our warehouse in China. Most of them will be lost in the return. Also, most of the returned products will be damaged in transit.

Please return the products within 10 days after receiving the products.

5. Unacceptable after-sales service

We will not accept any unreasonable after-sales service, including but not limited to:

Buyer does not like it.

Product description is not real.

The products have an unusual smell.

Buyer ordered the wrong items or SKU.

The shipping address provided is incorrect.

Pre-negotiated product difference.

Tracking information removed by logistics companies.

We always try to provide the best service. If you have any other questions, please feel free to contact us.